Shipping policy

Last updated: [Month Day, Year]

1. Overview

This Shipping Policy explains how and when orders are processed, produced, and delivered. It applies to all orders placed through our online store.

We partner with premium print-on-demand and fulfillment providers that operate production facilities around the world. Each item is made to order; we do not hold bulk inventory. This reduces waste but also means your order includes both a production window and a shipping window.

2. Order Processing & Fulfillment Time

  • Made-to-order: All products are produced after you place your order.

  • Standard fulfillment time: Typically 2–7 business days from the date your order is confirmed. Most orders are fulfilled within about 2–5 business days, depending on product type and current volume.

  • Peak periods: During holidays, launches, promotions, or unexpected disruptions, production times may be longer.

  • Status updates: You will receive a confirmation email when your order is placed and another email with tracking information once your order has shipped.

Fulfillment time is separate from shipping time.

3. Shipping Destinations

  • We currently ship to most countries worldwide via our fulfillment partners’ global network.

  • Available destinations are shown at checkout.

  • If your country is not listed at checkout, we are unable to ship there at this time.

  • We reserve the right to update available destinations at any time based on carrier and partner restrictions.

4. Shipping Options & Estimated Delivery Times

Shipping time starts after your order has been fulfilled.

Estimated shipping windows (business days after fulfillment):

  • United States: approx. 3–4 business days

  • Canada: approx. 3–8 business days

  • Europe (EU/UK): approx. 3–8 business days

  • Rest of world: approx. 5–20 business days, depending on location and service level

Where available, you may see:

  • Standard / Flat Rate

  • Express / Expedited

  • Other regional options (for example, services that include duties and taxes)

The options and prices shown at checkout are the ones that apply to your exact order, weight, and destination.

Estimated Delivery Time (EDT) = Fulfillment time + Shipping time. EDTs are projections, not guarantees.

For conservative planning during peak seasons, use these Printful-aligned maximums from the date you place your order (fulfillment + shipping combined):

  • Domestic (e.g., within the same country as the fulfillment facility): up to 3 weeks total

  • International: up to 5 weeks total

Most orders arrive sooner than these maximums, but these are the upper bounds we use for expectation-setting.

5. Shipping Rates

  • Shipping rates are calculated at checkout based on:

    • Destination

    • Product type and weight

    • Number of items

    • Selected shipping method

  • From time to time we may offer promotional or threshold-based shipping (for example, free shipping over a certain order value). Any such offers will be clearly indicated on site and/or at checkout.

6. Order Tracking

  • Once your order ships, you will receive a shipping confirmation email containing tracking details (where supported by the selected shipping method).

  • Tracking visibility may vary by country and carrier, especially for certain international services.

  • If your tracking shows “delivered” but you have not received the package, see Section 9 (Delivery Issues).

7. Customs, Duties, and Taxes (International Orders)

For orders shipped outside the production country:

  • Your order may be subject to import duties, taxes, and fees set by your local customs authority.

  • These charges are not included in our product or shipping prices unless explicitly stated at checkout.

  • You are responsible for paying any applicable customs, duties, and taxes at the time of delivery.

  • Delays caused by customs processing are outside our control and are not grounds for refunds of shipping costs.

8. Split Shipments

Because we work with multiple production facilities:

  • Items in the same order may be produced at different locations and shipped separately.

  • You will receive separate tracking numbers if your order is split into multiple shipments.

  • Shipping charges are calculated for the order as a whole and will not necessarily increase with split shipments.

9. Delivery Issues (Lost, Delayed, or Marked Delivered)

Delayed orders

  • Carrier delays, customs processing, weather events, and other factors can extend delivery beyond the estimated timeframes.

  • We do not provide shipping cost refunds for delays that are outside our control.

Orders marked “delivered”

If tracking shows delivered but you have not received your package, check:

  • Your shipping address on the order confirmation

  • With household members, neighbors, or building management

  • Common drop-off locations (porch, mailroom, concierge, etc.)

If you still cannot locate the package, contact us with your order number and tracking details. We will review on a case-by-case basis with the carrier and/or fulfillment partner. Resolution options may include guidance for filing a claim with the carrier. Replacement or refund is not guaranteed.

Lost in transit

If the carrier declares a shipment lost, we will liaise with the fulfillment partner. Depending on the findings and available evidence, we may choose to resend the order or offer an alternative resolution at our discretion.

10. Address Accuracy & Undeliverable Packages

  • You are responsible for providing a complete and accurate shipping address at checkout.

  • Orders returned to sender due to:

    • incomplete or incorrect address,

    • failure to collect the package, or

    • refusal to pay customs duties or fees,

may be reshipped only after you confirm a corrected address and pay any additional shipping costs.

If you choose not to have the order reshipped, any resolution will be handled in alignment with our Returns & Refunds Policy.

11. Changes, Cancellations, and Shipping Upgrades

Because products are made to order:

  • Once an order has entered production, changes and cancellations are usually not possible.

  • If you need to adjust your shipping address or upgrade shipping, you must contact us immediately after placing the order. If the order has not yet entered fulfillment, we may be able to assist.

  • We are not responsible for any additional costs or delays resulting from requested changes after an order has been submitted.

12. Risk of Loss

  • All purchases are made under a shipment contract.

  • Risk of loss passes to you when the carrier confirms pick-up of the order from our fulfillment partner, or upon delivery confirmation to the shipping address you provided, depending on applicable law in your jurisdiction.

13. Damaged or Incorrect Items

If you receive a damaged item or an item that does not match your order:

  • Inspect your order upon receipt.

  • Contact us with your order number, a description of the issue, and clear photos of the item and packaging within the timeframe specified in our Returns & Refunds Policy.

Issues are handled according to our Returns & Refunds Policy, which may provide for repair, replacement, or another remedy where appropriate.

14. Policy Updates

We may update this Shipping Policy to reflect changes in our operations, fulfillment partners, carriers, or applicable regulations. The “Last updated” date at the top of this page will change when revisions are made. Changes apply to orders placed after the updated date.

15. Contact

For questions about shipping or an existing order, contact:

Email: hello@spiritualluxewear.com